FAQ



FAQ


How can I book your facility?
You can use the form on the contact page or simply email or call us.
What does the hourly cost include?
It includes the use of the facility, including equipment and support. It also includes receiving any type of call and making IP calls. Dialing over ISDN has an additional per minute cost, which depends on the destination and speed.
What are your opening hours?
The bookings can be made at any time and for any time, including weekends and bank holidays.
How do I access your facility out of office hours?
In case of problems phone us. The technician will arrive at the facility at least 15 minutes before the booked time. Outside of working hours our telephone is transferred to the technician on stand-by.
How can I make a booking for same day?
You can make reservations at least 24 hours ahead. If you require an earlier time, please phone.
How do I pay?
You will be required to provide credit card details during the booking process. An invoice will be created at the end of the booking and an itemised receipt (or invoice) will be emailed to you in PDF format.
Can you invoice the company which will be interviewing me?
If the Interviewing company is to be billed then they will have to make the booking directly with us. You could make the booking yourself and forward the itemized receipt to them requesting reimbursement. Note that the party that makes the booking is contractually obliged to meet the cost.
Do I need to have any specific knowledge to use your facility?
No, we are a dedicated facility, connecting people daily. Simply turn up and the technician will do the rest.
What if my meeting extends beyond the reserved time?
You will be able to continue as long as the room is available. However, to guarantee that the meeting can continue for as long as you need we recommend reserving the time in advance.
Will you charge for an extra hour if I run over by 10 minutes?
No, we will charge additional time in 15 minute slots.
How can I arrange a test call?
We can do a free test, up to two minutes, when the system and the technician are available. Please call us to arrange a convenient time. Our system can also be left on stand-by overnight by arrangement, so that remote locations can connect for an unmanned test at any time. If a specific time is required, or if testing is extended for longer than two minutes, the time will be charged and added to the booking. No attendance in person is required for testing.
Do you support IP or ISDN calls?
We natively support  IP  calls. ISDN calls would be bridged in by providing an ISDN compatible dial-in point . Our IP line is a high quality dedicated leased line.
Is your facility compatible with other systems?
Our facility can connect to any standard video conferencing system, regardless of the brand or model. Major makes include Polycom, Tandberg and Lifesize, Cisco, Radvision, Sony, Aethra, Vcon, etc. Our video conferencing system support H.323 or H.230 protocols.
Can firewall be an issue?
Some corporate video conferencing systems are used only internally, so they are hidden from the outside world behind a corporate firewall. To connect to the outside on an IP call, their firewall has to be correctly configured. This doesn’t apply to ISDN connections.
IP or ISDN – Which is better?
ISDN is basically DSL technology running on standard copper telephone line. The speed of ISDN is low, but the quality is consistent. IP uses internet, which doesn’t carry call charges, and usually results in much better quality. The IP line however has to be good quality (not just high speed).
Do you support High Definition?
Yes, via our HD compatible equipment and IP line. For a High Definition connection, the remote location must also support it and it’s possible only over IP with at least 1.5Mb speed (we can support 10Mb).
Do I have to speak differently in the videoconferencing meeting?
Just be natural. Our setup is designed to let you to concentrate on the meeting and not on the technology.
Can your facility be used for a remote job interview?
Yes. We hold many job interviews at the facility. We are set-up to give the candidate the best chance with flattering lighting, clear sound and a comfortable setting.
Can your facility be used for depositions and other court proceedings?
Yes. We regularly facilitate video links with courts around the world. In addition, we can provide professional legal videography and stenography.
What if my question is not here?
Please use the contact page to get in touch by email or phone.